Money in escrow, I cannot raise invoice because buyer has been absent

A buyer sent guidelines on how to go about his work, everything was agreed, including the price for the work. I sent the proposal and he accepted. I started the work and gave updates about the progress of the work but no response. I completed the work and sent it to him but still no response. He's been absent for a long time. Now, I cannot raise the invoice because he's been away since the day he accepted the proposal.

He comes back suddenly with a new PPH account telling me he had lost his other PPH account from his email (that is confusing). He then went on to ask if I could submit the last assignment to his new PPH account. That's crazy.

Please what is the right thing to do in this situation?

Official comment

Community

January 26, 2022 11:14

Hi Sillars, thanks for getting in touch, and sorry to hear what's happened!

We have raised a ticket for you on our customer service system for this issue, a member of the team will get back to you as soon as they are available.

To make sure we pick up your issue as quickly as possible in the future, please email support@peopleperhour.com. You can also check out our handy Contacting Customer Support guide for further help.

Best wishes,

Community Team

Sillars

January 26, 2022 11:47

Hello there

Thanks for the reply. I'd like to let you know that he has showed up. It seems he has recovered his old PPH account. I have raised the invoice now. Just waiting on him

Money in escrow, I cannot raise invoice because buyer has been absent

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