I forgot my security answer and I need take a project now

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Fernanda

• March 14, 2022 20:47

Hey!
I forgot my security answer. How can I resolve it?
I sent a proposal, but I can't finish without this informations.

Please, help me.

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• Official comment

  

  Community

  • March 15, 2022 10:13

  Hi Fernanda, 

  I'm afraid there isn't a way to reset your security code manually and you'll need to get in touch with the customer support team in order to get this changed - sorry about that! We can see you've already been in touch and a member of the team will respond as soon as they are available to get this resolved. 

  Best wishes, 

  The Community Team

   

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  Abhishek Kumar

  • March 15, 2022 08:36

  My  application had been rejected for a third time after trying many times from October 2020 due to this i also forgot my security answer. Need help to deleted this account or activate this account from administrator 

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  Community

  • March 15, 2022 10:14

  Hi Abhishek, sorry to hear your application got rejected. 

  There is a very vigorous moderation process in place to ensure we protect other freelancers on the platform.

  We've put together a rejection guide that may provide more insight into why your application may have been rejected. 

  https://bit.ly/3k41Vn7 

  To delete your account, please email privacy@peopleperhour.com and request this. You can also read more about this in our guide here. 

  Best wishes, 

  The Community Team

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