My client asked for a refund but i provided my work.

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Ayesha

Hey,

I provided the agreed work and raised the invoice. My client didn't accept my invoice and asked for a refund. The people per hour team refused his refund request. Now what I have to do now. How can I receive money for my work?

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4 comments

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  • Official comment
    Community

    Hi Ayesha, thanks for getting in touch. 

    We have raised a ticket for you on our customer service system for this issue, a member of the team will get back to you as soon as they are available. 

    To make sure we pick up your issue as quickly as possible in the future, please email support@peopleperhour.com. You can also check out our handy Contacting Customer Support guide for further help. 

    Best wishes,

    Community Team

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  • Ayesha

    Hey,

    I have received a response from the buyer. I have attached the screenshot. So, What do I have to do?
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  • Simon

    Don't expect any help from PPH, I have the same dispute and its been going round the same loop for months. Terrible organisation I would suggested moving to another freelancer site.

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  • Adam

    Personally as a freelancer- the buyer response is irrelevant and unless they told you prior to you commencing work then you should be entitled for the full payment as agreed . PPH will most probably do a 50% refund if it went to dispute where you will get less after the dispute fee and commission. It seems a bit of a scam.

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