PeoplePerHour Support

Glossary: PPH words and phrases

Job Post: a custom Job posted on the site by a Buyer who wishes to receive custom Proposals from Freelancers. Find out more about posting a Job.

 an Offer is a small pre-packaged job that can typically be done in a few hours and delivered within a few days. In essence, an Offer is an ‘Express job’ that is described/posted on the site by the Freelancer showcasing what it is they can do for you in a short space of time. Find out more about offering an Offer service.

Buyer: a buyer of a service on PPH. Buyer Guide.

Freelancer: a seller of a service on PPH. Freelancer Guide.

Proposal: an offer/fee quote made by a Freelancer to a Buyer for a Job post or for a piece of follow-on work after an Offer purchase or a Job. Find out more about submitting proposals.

WorkStream: the message thread between a Buyer and Freelancer. This is the space used to communicate and also send a proposal, invoice, pay and request a deposit or refund where applicable. 

Escrow: Escrow is a separate account into which Buyers pay money upfront for the work the Freelancer is doing. For an Offer the money deposited is the full price of the Offer, for Jobs, the Freelancer requests a certain deposit amount to be paid into Escrow before they start work. This money is held by PeoplePerHour in trust on behalf of the Buyer until they are happy that the Job has been completed and release the funds to the Freelancer. Find out more about Escrow.

PPH Wallet: the online electronic wallet that holds your money that is available to you to either withdraw at any time or use as currency to pay for Jobs on the site

Contest: means a time-limited Proposal posted by a Buyer via the "Post Contest" form for which Freelancers are able to submit multiple public anonymous entries. Freelancer's entries are shared and rated by Buyers, Freelancers, and Guest. The “Winning Entry” is awarded by the Buyer with the Freelancer receiving the “Contest Prize”.

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