Paypal Delay - again

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Joe

So, Paypal withdrawals didn't occur Friday.

We've asked for information - no reply.

We've contacted support - no reply.

And again, looks like no payment today, Monday.

Any humans reading this?

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Comments

115 comments

Date Votes
  • Megan

    well thank goodness I read this - so I have withdrawn again. 

    Were they going to tell us about that before the 12pm cutoff? Or just let us all work it out for ourselves...

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  • Joe

    Yup - ditto for me, Megan! :)

    They make life interesting!

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  • Craig

    Thanks, can't believe they have not put this info out there

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  • Abbas

    so its possible that those who resend withdraw today before 12pm  get paid today otherwise it will delay again. 

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  • Megan

    Exactly - you have to know to resend the withdrawal request. But if they don't tell us, how will you know?

    Many people don't understand how support works - so there will be loads of people just wondering where their money is.

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  • Joe

    Of course....we all re-register our withdrawals and the whole system barfs again if it's a technical hitch.  Maybe they're trying to limit things by not publicising the requirement to re-withdraw?

    Craziness.

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  • Abbas

    God Bless PPH Now as all those people that dont get paid from Saturday and all those withdraw now goes back to there account and all people will resend withdraw again then i hope there system can handle that much requests at once. 

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  • Megan

    well PPH will hate me because I just posted this..

    https://support.peopleperhour.com/hc/en-us/community/posts/360000756667-Anyone-not-received-payments-READ-THIS

    Advising people what to do...

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  • Abbas

    lol now mostly again there will be lot of withdrawing request and again everyone will suffer :P

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  • Megan

    I hope that won't be the case - but it is only fair that everyone gets the same information (not just the lucky few who happen to read this thread).

     

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  • Abbas

    The Legend from PPH support team come back again, 

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  • Abbas

    i don't understand his reply, anyone here understands this?

    i just email him why this time withdraws is delay and he sends me this detailed reply and it seems its not about me.

    i believe this oen was someone else reply he send me as i dont send any other email or i receive regarding payment. so i dont know what he is talking about?

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  • Craig

    Hey Abbas, this is normal service, sometime you need to ask if they have even read your question

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  • Abbas

    As i mention Suresh regarding his Legend support before this morning, lol anyone here that want to see his next reply?

    i can sure if i ask this is not ans of my question and you have to read my question then his next reply will be i will direct you to our senior support supervisor. 

    Many times when i first reply get from Suresh he give general copy paste ans and same thing i asked before he always directs me to his supervisor. 

    its best way to waste to waste some time until they come up with real solution to problem that everyone facing here. 

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  • Megan

    Pretty sure this is relating to PPH insisting that any buyer who has money sitting in their PPH account has been asked to withdraw it. This seems to have led to a run on withdrawals (why they couldn't have predicted this, I don't know).

    So this reply to you Abbas seems to think you are a buyer, not a seller. Its telling you to spend your money or withdraw it. And to accept that it might take a long time to get your money back.

    But as you are a seller - it is nonsensical. But the message is the same... You will just have to wait until it is your turn to get your money.

    I am so cross about this. I don't know why they can't work out who has requested payment for work done and who is requesting a refund from their account. Surely the former should be prioritised.

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  • Megan

    yes, please - do send through your replies. They make fun reading. But I am jealous that you are getting any communication at all. I've had none!

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  • Craig

    Don't worry Megan you are not alone ;)

    I'm just keeping my fingers crossed that i get the "you have a payment" email in next couple of hours

     

    C

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  • Megan

    I have this response

    I hope this message finds you well. My name is Viki, I am a Customer Support agent in PPH and I will do my best to solve your issue.

    I apologize for the delayed response. I kindly ask you to be patient as we have been receiving an unprecedented amount of withdrawal requests which will be resulted in delays.

    Thank you for your patience and if you have any other inquiry please let me know.

    Tells me nothing...

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  • Craig

    Another blanket response at least Suresh is getting a lunch break

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  • Adam

    Very poor customer service, does anyone believe there is a chance of getting any compensation?

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  • Craig

    Adam,

     

    I think like last time they will blame this on Paypal and say it was out of their hands and refer us to Ts & Cs which covers them against compo

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  • Adam

    I'll give it a go and see, just no if nothing received by 1:45 means another day without payment

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  • Craig

    Give it a wee bit longer, my paypal payments normally come through between 2 and 3pm

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  • Megan

    Last time I asked and received 10 free credits. At that time they were useful to me, but they disappeared at the end of the month and did not roll over. So I didn't have the chance to use them all.

    This time I don't need credits, I have all the work I need for the next few weeks. What I want is for PPH to feel this in the pocket - financially.

    The fact many people have stopped working for the time being has to have affected them. I have a paid invoice sitting in my account that I am unsure about requesting. I'm not giving them the fees unless I know I'll get the money.

    And they can't blame PayPal this time because people are finding payments to bank accounts are taking several days too.

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  • Megan

    My concern is that the return of our money to our accounts has taken us back to the start of the payment process. So, rather than our request showing as Thursday or Friday, it shows as this morning. Therefore they can justify another 1 working day (or longer).

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  • Craig

    Yeah I got 10 credits last time and cleared at end of month, I got them to add them again.

    Listen if you don't as you don't get so worth asking the question

     

    C

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  • Abbas

    Anyone that re-request withdraw today and get paid kindly update here, 

    as i believe the time to get paid started as in my timezone, i mostly get paid during these hours starting right now. 

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  • Megan

    waiting....waiting...

    this is almost fun. Not.

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  • Adam

    definitely not looking good

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  • Abbas

    so if you guys still dont get paid till now then i believe the issue remains and they have not solved issue yet.

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